Convergint’s Values & Beliefs created an organization centered entirely around service, with colleagues constantly striving to be our customers’ best service provider. To optimize the performance, integrity, and longevity of installed systems, Convergint offers customer support programs (CSP) that tailor services to meet your specific needs.

  • Protect the investment in the system
  • Ensure system continues to meet original design criteria
  • Protect property and physical assets
  • Create a more safe & secure environment
  • Meet specific government requirements (UL2050, DHS, etc.)
  • Limit disruption to occupants due to downtime
  • Increase system operator competency
  • Avoid personnel costs with embedded certified specialists at the site

  • Prevent budget overruns from unexpected labor/material costs

  • Reduce budget variance associated with upgrades and repairs
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Convergint CSP Offerings

Convergint will inventory spare parts for each site

100% Coverage for all parts and labor 24/7/365

e-Learning & onsite training videos for personnel

Annual preventative maintenance

Asset bar-coding & inventory for all sites

Customized KPIs for all service calls

Priority service response

Dedicated service coordinator

Real-time system monitoring

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Why Partner With Convergint?

With a culture of integrity, accountability, and excellence, Convergint is committed to being your best service provider.

Values And Beliefs

Our ten Values & Beliefs are the foundation of all that we do

Values & Beliefs

• Not just words on a page
• Fabric of our culture
• Unchanged since founding
• Provide a business compass

Service Excellence

We expect to be our customers' best service provider

Service Excellence

• Expect to be best service provider
• Culture of service dedication
• Continuous use of metrics
• Customer service surveys

Dedicated Colleagues

Colleagues dedicated to making a daily difference

Colleagues

• Colleagues who care
• Dedication to service excellence
• Culture of communication
• Continual training & development

Global Capabilities

Global reach combined with local service excellence

Global Capabilities

• United States
• Canada
• Europe
• Asia Pacific

Value-Added Services

Our value-added services make your life easier

Value-Added Services

• iCare Web Service Portal
• The Playbook
• Program Management
• Professional Services

Advanced Solutions

A consultative approach producing business outcomes

Advanced Solutions

• Risk reduction
• Regulatory compliance
• Proactive, not reactive
• Tangible economic benefit

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