Convergint’s Values & Beliefs created an organization centered entirely around service, with colleagues constantly striving to be our customers’ best service provider. To optimize the performance, integrity, and longevity of installed systems, Convergint offers customer support programs (CSP) that tailor services to meet your specific needs.
- Protect the investment in the system
- Ensure system continues to meet original design criteria
- Protect property and physical assets
- Create a more safe & secure environment
- Meet specific government requirements (UL2050, DHS, etc.)
- Limit disruption to occupants due to downtime
- Increase system operator competency
- Avoid personnel costs with embedded certified specialists at the site
Prevent budget overruns from unexpected labor/material costs
- Reduce budget variance associated with upgrades and repairs
Why Partner With Convergint?
With a culture of integrity, accountability, and excellence, Convergint is committed to being your best service provider.
Values And Beliefs
Our ten Values & Beliefs are the foundation of all that we doValues & Beliefs
• Not just words on a page
• Fabric of our culture
• Unchanged since founding
• Provide a business compass
Service Excellence
We expect to be our customers' best service providerService Excellence
• Expect to be best service provider
• Culture of service dedication
• Continuous use of metrics
• Customer service surveys
Dedicated Colleagues
Colleagues dedicated to making a daily differenceColleagues
• Colleagues who care
• Dedication to service excellence
• Culture of communication
• Continual training & development
Global Capabilities
Global reach combined with local service excellenceGlobal Capabilities
• United States
• Canada
• Europe
• Asia Pacific
Value-Added Services
Our value-added services make your life easierValue-Added Services
• iCare Web Service Portal
• The Playbook
• Program Management
• Professional Services
Advanced Solutions
A consultative approach producing business outcomesAdvanced Solutions
• Risk reduction
• Regulatory compliance
• Proactive, not reactive
• Tangible economic benefit